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We've put together a
list of frequently asked questions and answers. From questions on
maintenance to tips on trouble shooting, this reference will help to
enrich your experience.
For technical,
service or maintenance related questions not listed below please
click here to email us for more information.
How does infra-red
radiant energy work?
Infra-red radiant energy works like the sun and is one of the
most commonly known sources of energy. In scientific terms, infra-red
is a form of electromagnetic energy found in the same spectrum that
includes visible light, radio waves and microwaves. A gas fired
infra-red burner emulates the efficiency of the sun by generating
radiant energy that is converted into heat when absorbed by objects in
its path.
Do
infra-red burners have any limitations in their application?
Infra-red burners will operate in any
axis that they are placed on. Facing up, down, or on their side does not
affect their ability to produce infra-red energy. However, there are
two considerations that must be kept in mind. First, the means of
ignition to be used in relationship to burner orientation must be
evaluated. Some spark ignition or pilot systems do not work well in
certain burner orientations. Second, the burner orientation in
relationship to physical or operational characteristics must be
considered. Burners need to be placed within the appliance to avoid
physical damage and accumulation of cooking or processing residue.
What is the lead-time prior to shipment of my custom burner(s)?
This depends on the degree of customization required and the amount of
tooling needed to meet those needs. Though it is difficult to
estimate lead-times on products requiring tooling, for those that are
a simple variation of our standard product offering, initial product
would be available in a few short weeks from placement of your
original order. In the case of blanket purchase orders, your shipping
date requirements will be met.
Can Detroit Radiant Products provide me
with a custom designed burner other than those available on
ProcessBurners.com?
Certainly! From a tooling standpoint, we are limited to the basic
burner designs offered (burner length and width, for instance).
However, an application specific design can be produced when a
customer has quantity requirements that justify the tooling cost
involved. If you have a specific requirement, please contact us at
586-756-0950. We would be glad to advise you on the feasibility of
your proposed design, offer any suggestions we may have, and quote
based on that design, including any tooling costs.
What is Detroit Radiant's warranty coverage?
Detroit Radiant Products offers a limited 90 day warranty on all
burners.
How do I clean the burners?
Ceramic burners should be kept clean for optimal performance. Remove
dust and debris from emitter surface by using low pressure air or a
low pressure vacuum. Remember that ceramic burners are fragile and
are subject to breakage if struck with an object. Do not use high
pressure air to clean the burner (will remove the gasket material) and
keep in a dry area.
Is freight included in the quotation?
Freight is not included in our quotations. All items ship FOB Warren,
MI 48089 – Class 85.
What are the normal surface temperatures of a ceramic burner while
operating?
Normal temperature will be between 1400 and 1650 degrees F. Secondary
re-radiating surfaces may enhance maximum temperatures to 1850 degrees
F.
Does Detroit Radiant
Products sell to end users?
No. ProcessBurners.com is set-up to provide burners for OEM (Original
Equipment Manufacturers) only or burner distribution outlets. We
cannot supply burners to end users or for individual projects.
Does Detroit Radiant
Products provide design services?
Detroit Radiant Products will be happy to assist in designing a burner
to meet your requirements. However, we do not assist in appliance or
process application designs.
Are the burners
explosion proof?
No. Ceramic process burners operate with an open flame surface and
are not considered explosion proof. It is important to always
maintain clearances to combustibles and to provide adequate
ventilation (3.9 CFM /1000 BTU – Natural Gas) (4.5 CFM /1000 BTU –
Propane Gas).
Are the burners CSA
Approved?
No, process burners cannot be individually approved. The burners must
be approved as part of the complete appliance.
Are custom burners
available?
If a burner shown on www.processburners.com does not suit your
needs, please contact us to discuss your application. Detroit Radiant
Products is willing to design and tool for large volume or long-term
contract commitments.
Is ceramic material the
only available emitter?
While our standard production is only set-up to manufacture burners
with a ceramic emitter surface other emitter technology is available.
Custom combustion surface enhancements and other burner technologies
such as ceramic re-radiating devices, wire mesh and woven ceramic
fabric (WCF) may be available.
DISCLAIMER:
Gas-Fired burners are factory tested
atmospherically. Operational performance may vary upon the
application.
Contact Us
Detroit Radiant Products
Co.
21400 Hoover Road,
Warren MI 48089
Ph. 586-756-0950
Fx.
586-756-2626
By E-Mail |
